Warranty and Returns
We hope that you are satisfied with your order. In the event you encounter a problem with items in your order, please contact us immediately at firstname.lastname@example.org and we will do our best to help you solve the problem. For Tub returns our policy is as follows:
All items must be returned or exchanged within 30 days of purchase. To return an item, you must contact customer service at email@example.com with details of your original order and we will issue you a Return Product Authorization number. It is very important that this Return Product Authorization number is with the returned item when we receive it at our warehouse to allow us track the return properly and issue you a refund. All items which arrive back to us needs to be in original packaging. If packaging has to be replaced we will charge a restocking fee to cover cost of packaging or product damage
www.mytubs.com will pay for all standard shipping costs, charge no restocking fees and accept all returned items when the return is the result of the retailer’s error. All other shipment costs for returns need to be pre-paid by the customer.
Refunds for returns are processed weekly. We will advise you with an e-mail when we have requested your account to be credited. It can take 7-10 business days for a credit card company to credit your account. Please allow this time for funds to reach your account.